Certified Scrum Product Owner and Scrum Master

Shannon Murdock

Results-driven leader with over 18 years of experience leading Agile teams, optimizing SDLC processes, and driving innovative, user-focused solutions for global organizations.

Shannon Murdock - Agile Leader
Shannon Murdock CSPO

Certified Scrum Master

Professional Summary

Results-driven Certified Scrum Master and Certified Scrum Product Owner with over 18 years of experience leading Agile teams, optimizing SDLC processes, and driving innovative, user-focused solutions. Expertise in facilitating Scrum ceremonies, managing cross-team dependencies, and delivering measurable business outcomes. Adept at leveraging tools like Jira, Azure DevOps, and Microsoft 365 to enhance team performance and achieve organizational goals.

Core Competencies

Agile & Technical Skills

Agile, Scrum, & Kanban
100%
Jira & Azure DevOps
95%
Backlog Refinement & Roadmapping
95%
Stakeholder Engagement
90%

Academic Foundation

Education & Certifications

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Certified Scrum Master (CSM)

Scrum Alliance

Associate in Applied Science – Application Development

Expected Graduation: Fall 2026

North Seattle College

Theater Arts

August 1991 – June 1993

Northwestern State University

Humanities (Minor: Arts)

Graduated May 1991

Louisiana School for Math, Science, and the Arts

Leadership History

Professional Experience

From delivering $1.6M in cost savings for local government to managing global Oracle deployments for a Fortune 50 enterprise, I specialize in bridging the gap between business vision and technical execution.

2023 - Present

Author - The Wall Between Us

Oscar Silvestre | Haus of Heaux Publishing
  • • Wrote and published debut literary fiction novel The Wall Between Us.
  • • Managed all aspects of the independent publishing process.
2019–2023

Product Manager / Business Analyst III

City of Tacoma | Tacoma, WA
  • • Led Agile teams to deliver user-centric platforms, resulting in $1.6M in cost savings.
  • • Facilitated sprint planning, backlog refinement, and retrospectives.
  • • Conducted Agile coaching and team maturity assessments.
2002–2018

Technical Product Owner

Dell Technologies | Round Rock, TX
  • • Global SME for Oracle AR Invoicing across NA, EMEA, LATAM, and Asia.
  • • Led feature teams using Scrum and Kanban to deliver B2B invoicing solutions.
  • • Optimized project delivery, improving user satisfaction and operational efficiency.

Contact me

Let's discuss your next project.